1. Scope and Legal Commitment
Banareng Protections (Pty) Ltd ("Banareng", "we", "us", or "our") is a licensed physical security and rapid
armed response service provider registered in South Africa under PSIRA registration [[PSIRA_NUMBER]].
This Privacy Notice informs clients, prospective clients, and visitors of our policies regarding the
collection, processing, storage, and retention of personal information collected through our online deployment
briefing intake form and operational communication channels, in compliance with the Protection of Personal
Information Act (POPIA, Act No. 4 of 2013) and the Promotion of Access to Information Act (PAIA, Act No. 2 of 2000).
2. Personal Information We Collect
When you submit a security deployment intake or request an operational site risk audit, we collect the
following personal and corporate information:
- Client & Contact Name: Full name of the individual or authorized corporate representative.
- Contact Telephone Number: Direct cellular or landline telephone number for urgent dispatch, risk validation, and control room communications.
- Corporate / Personal Email Address: Email address for transmitting written proposals, Service Level Agreements (SLAs), and audit findings.
- Site Physical Address: Street address, suburb, and municipality of the operational property or facility requiring guarding, monitoring, or armed intervention.
- Operational Notes & Site Specifications: Facility typology, access gate coordinates, perimeter dimensions, shift requirements, and existing alarm or electronic infrastructure.
3. Purpose of Processing
We process your personal information strictly for lawful operational and contractual purposes:
- To evaluate security risk requirements and calculate accurate manpower, vehicle, and electronic specifications.
- To prepare and issue formal commercial quotations, SLAs, and site risk audit reports.
- To contact designated facility managers and primary keyholders in connection with your intake briefing.
- To comply with regulatory obligations prescribed by the Private Security Industry Regulatory Authority (PSIRA), the Firearms Control Act 60 of 2000, and South African tax law.
We do not sell, rent, or trade personal information to third parties for commercial marketing or advertising.
4. Data Retention Period
Personal information submitted via enquiry forms is retained only as long as necessary to fulfil the purposes
for which it was gathered:
- Prospective Enquiries: If an enquiry does not result in an active service contract, intake details and correspondence are retained for a maximum of 12 months for procurement audit reconciliation, after which they are securely expunged or anonymised.
- Contracted Clients: Client records, site tactical schematics, and billing records are retained for a minimum of 5 years following contract termination to satisfy statutory tax, accounting, and PSIRA regulatory compliance requirements.
5. Third-Party Service Providers & Hosting
To maintain high-availability emergency communications and reliable intake processing, Banareng Protections engages vetted technical infrastructure partners:
- Web Hosting & Form Submissions: Hosted via Netlify Inc., which processes web form transmissions over TLS 1.3 encrypted connections.
- Telecommunications & Telematics: Licensed South African telecommunications networks providing voice connectivity and encrypted vehicle telemetry to our Hatfield control room.
- Law Enforcement & Emergency Coordination: Where an active life-safety breach, armed robbery, or violent intrusion occurs, emergency incident data may be communicated directly to the South African Police Service (SAPS) and accredited medical response partners.
6. Your Rights as a Data Subject
Under Chapter 3 of POPIA, you possess specific statutory rights regarding your personal information:
- Right of Access: Request confirmation of whether we hold personal information about you and obtain a copy of that record.
- Right to Rectification: Request the correction, amendment, or updating of inaccurate, irrelevant, or out-of-date personal information.
- Right to Erasure / Deletion: Request the destruction or deletion of your personal information where we are no longer authorized or required by law to retain it.
- Right to Object: Object on reasonable grounds to the processing of your personal information, subject to applicable contractual or statutory exemptions.
- Right to Lodge a Complaint: Lodge a formal grievance with the South African Information Regulator if you believe your personal data rights have been infringed.
7. Information Officer & Statutory Access (PAIA)
To exercise any of your data subject rights, request access under the Promotion of Access to Information Act
(PAIA), or address compliance queries, please contact our designated Information Officer:
- Designated Information Officer: [[INFORMATION_OFFICER]]
- Physical Address: First Floor, Hatfield Quarter, 353 Festival Street, Hatfield, Pretoria 0180
- Operational Telephone: 078 266 3349
- Direct Compliance Email: info@banarengprotections.co.za
- Statutory PAIA Manual: Available upon request and accessible at [[PAIA_URL]]
8. The South African Information Regulator
Should you require further guidance or wish to lodge a complaint regarding the processing of your personal data:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za / inforeg@justice.gov.za
Website: inforegulator.org.za
